The Help Center

Your Questions, Answered


The first class plan to bring your dogs shot records and a motivational toy. Shot records can also be uploaded ahead of time into our Pet Exec Portal.

Both classes include training tips and tricks. The Puppy class is designed for puppies up to 8 months of age. The Adult class is for dogs older then 8 months. The puppy class includes group play and breaks as puppies have a short attention period.

We follow a mostly positive approach, but we do follow balanced training programs when needed.

Refund policy

Please carefully consider your schedule, commitment to training, and your dog before registering for class. Our class sizes are small to ensure quality. By enrolling, you are reserving a space in one of our courses, i.e., specific sessions in specific classes (at specific times and dates).

A Full Refund may only be obtained if requested at least 5 business days prior to the start-date of the enrolled class. All refund requests must be made in writing & emailed to our office at or by calling us at (800) 419-8748. If your dog is unable to attend due to an injury or illness during your course, you will receive a 50% discount towards a future class.


Requests to transfer to another class (at no extra cost) must be made at least 5 business days before the original class start-date.


To ensure quality, our class sizes are small and your Registration Fee purchases sessions in a specific class. Consequently, we do not offer “make-ups” for missed classes. However, you are welcome to “sit in” on any session at any of our locations without your dog.


Puppy I, Puppy II, Dog Training I, and all Advanced Classes, require a minimum of at least 3-4 dogs for the class to run (depending on the location). In the event a class has low enrollment, we will either call or email you at least 2 days before the class was scheduled to start to let you know there is a possibility the class may be cancelled or rescheduled and to offer you a full refund, or the opportunity to transfer to another class (at no extra cost).

For any questions, please contact our office at (800) 419-8748 or

Don't see your question? Don’t hesitate to contact us.